Refund policy
Overview
At Graveyard Shift Co., every piece is made with intention. Many of our items are produced in limited quantities or made-to-order. Because of this, we maintain a strict but fair return policy.
Please read carefully before purchasing.
Returns
We accept returns within 14 days of delivery under the following conditions:
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Item must be unworn
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Item must be unwashed
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Item must be free of stains, odors, pet hair, or damage
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Original packaging must be included
If 14 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
Non-Returnable Items
The following items are final sale:
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Limited drops
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Pre-order items
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Discounted or sale items
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Gift cards
Due to the nature of made-to-order production, we do not accept returns for sizing mistakes. Please review the sizing chart before ordering.
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, contact us within 7 days of delivery at:
Include:
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Order number
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Clear photos of the issue
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Description of the problem
We will review and make it right.
Refunds
Once your return is received and inspected:
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Approved refunds will be issued to your original payment method.
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Processing time may take 5–10 business days depending on your bank.
Original shipping costs are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived defective or incorrect.
We recommend using a trackable shipping method. GYS is not responsible for lost return packages.
Exchanges
We only replace items if they are defective or damaged.
For sizing concerns, please double-check our size chart before purchasing.
Final Note
Graveyard Shift Co. is built for those who move different.
We appreciate your support and understanding as a growing independent brand.
If you have questions, contact us at:
support@gyshift.com