Shipping policy
Order Processing
All GYS products are produced in limited quantities and/or made to order.
Please allow:
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5–10 business days for production
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Additional time for shipping depending on your location
Processing times may increase during limited drops, pre-orders, or high-volume periods.
Business days do not include weekends or holidays.
Shipping Time Estimates
Estimated shipping times after production:
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U.S. Orders: 3–7 business days
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International Orders: 7–21 business days
Shipping times are estimates and not guaranteed.
Tracking Information
Once your order ships, you will receive a confirmation email with tracking information.
Please allow 24–48 hours for tracking updates to appear.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If an order is returned due to:
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Incorrect address
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Incomplete address
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Failure to pick up package
The customer will be responsible for reshipping fees.
GYS is not responsible for orders delivered to incorrectly provided addresses.
Delays
GYS is not responsible for shipping delays caused by:
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Carrier issues
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Weather conditions
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Customs processing
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Peak holiday seasons
Once a package leaves our facility, it is in the hands of the shipping carrier.
Lost or Stolen Packages
If your tracking shows “Delivered” but you have not received your package:
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Contact your local carrier first.
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Check with neighbors or your property manager.
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Contact us at support@gyshift.com.
GYS is not responsible for stolen packages once delivery is confirmed.
International Orders
International customers are responsible for:
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Customs fees
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Import duties
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Taxes required by their country
These fees are not included in product pricing or shipping costs.
Pre-Orders & Limited Drops
For pre-order items:
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Production begins after the pre-order window closes.
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Shipping timelines will be clearly stated on the product page.
Pre-orders may require extended fulfillment times.
Contact
For shipping questions, contact:
support@gyshift.com